This time of year is a time of reflection. It’s a good time to review what’s been happening in our lives over the last twelve months and to notice with gratitude all the things we have and normally take for granted.
It’s been so great to hear from friends and relatives, business associates, business networks, coaches, mastermind groups and other support networks, via email, ecards, instant messaging, newsletters, ezines, social networking sites and so on, over the last few days and weeks. The world is so small now with the modern technology available to us, and it moves so fast…
The holiday is nearly upon us. The children are so excited, and many of the adults too! Whatever and however you celebrate this time of year, it seems you can not fail to be swept up in the excitement of it all, and yet, there are so many people who dread this festive season. People who have no home, people who have no food, people who have lost loved ones this year, people who have loved ones working away from home, people who are sick and people who are simply afraid.
I am reminded of practising the “attitude of gratitude” (see previous article on my blog) and in particular being grateful for having the ability to create happiness for those who are important to us, just by being in touch with them. We should also be aware and thankful I feel, to all those people who spend their time during this festive season, volunteering or working, providing help where they can to those in need at this time.
So, as we embark on another holiday season and into yet another “best year yet” as we might be hoping for, take a moment to be thankful for what you do have, and be grateful to those who give so selflessly at this time to others.
I want to thank you all for the part you have played in my life this year, whether it be as a friend or family member, a client or supplier, a coach or mentor, a teacher or student, a business competitor or associate, an enquirer or subscriber, a role model or masterminder. It has been another year of learning, of fun, discovery and expanded boundaries. I’ve had the pleasure of meeting lots of wonderful and truly inspiring people from all over the world again, as well as catching up with old friends from time to time. Combined with having such a supportive family, what else could one ask for…thank you.
I wish you, and all those important in your life, a very Happy Holiday and a Peaceful and Prosperous New Year.
With warmth and appreciation,
Simon.
Monday, 24 December 2007
Thursday, 6 December 2007
The power of a Driving Question
At a recent training event we were asked “what’s your driving question?” This took a significant amount of soul searching and once I got it I realised it wasn’t driving at all and needed changing if I wanted to achieve everything I’ve set out to do. Changing it is a relatively simple process and it can be fully integrated at an unconscious level using NLP.
It all started after I had got even more clarity on my vision and mission and understanding my true purpose.
My purpose is “to be inspired and be inspiring”.
So, my vision is to “contribute massively to the eradication of poverty and child abuse across the planet through education and business activities” and I make no apology for the fact that this is similar to one of my teachers who inspired me in the first place with his own vision “to eradicate poverty through education and entrepreneurial means”.
My mission is to achieve this vision “by teaching, coaching and mentoring people wherever I can, using a variety of educational resources and processes including finding and developing new and innovative accelerated learning tools through research”.
So what about the driving question?
Well, it used to be a number of different questions along the lines of “how did I create that”, “what am I missing” and “why can’t get I beyond this” but ultimately it was simply “what am I doing wrong?” This, of course, did not drive me at all, it simply had me look for the feedback so that I could correct it.
Now, it is absolutely right that we should look for the feedback in all situations and then use that information to improve what we do, in the spirit of “constant and never ending improvement”, however this question as a driving question was not serving me. In fact, it had the opposite effect because I was creating situations to go in a different way than I had planned so that I could gather the feedback.
When I considered my purpose, vision and mission, I realised that a more useful driving question would be:
“How can I create even more love, contribution, inspiration and wealth in my life right now?”
So how does this work on a practical level?
Well, every morning and occasionally throughout the day, I will ask myself this question. At first I hadn’t noticed any immediate difference in the way I behaved until this morning when the light bulb came on…and it’s so simple.
It’s a wet and windy, typical winter’s morning. Still dark and the alarm went off. Kim got up and I turned over thinking I’ll just have another 10 minutes, which normally would have resulted in another 45-60 minutes. Today however, I asked myself “how can I create even more love, contribution, inspiration and wealth in my life right now?” and I answered it with “well, you could get out of bed to begin with”. Duh!!
You see, it doesn’t need to be complicated, it simply needs to work. In this case, the answer was obvious. I can not possibly be serving my purpose or working towards my vision if I’m still in bed. So, get yourself motivated, shift butt and get up!
Needless to say, I was straight up and writing an article, which I trust will inspire at least someone to find their own new driving question. Do let me know if that’s you…
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Terri Khonsari, speaker and author of the book “Raising a Superstar – Simple Strategies to Bring Out the BRILLIANCE in your child”.
It all started after I had got even more clarity on my vision and mission and understanding my true purpose.
My purpose is “to be inspired and be inspiring”.
So, my vision is to “contribute massively to the eradication of poverty and child abuse across the planet through education and business activities” and I make no apology for the fact that this is similar to one of my teachers who inspired me in the first place with his own vision “to eradicate poverty through education and entrepreneurial means”.
My mission is to achieve this vision “by teaching, coaching and mentoring people wherever I can, using a variety of educational resources and processes including finding and developing new and innovative accelerated learning tools through research”.
So what about the driving question?
Well, it used to be a number of different questions along the lines of “how did I create that”, “what am I missing” and “why can’t get I beyond this” but ultimately it was simply “what am I doing wrong?” This, of course, did not drive me at all, it simply had me look for the feedback so that I could correct it.
Now, it is absolutely right that we should look for the feedback in all situations and then use that information to improve what we do, in the spirit of “constant and never ending improvement”, however this question as a driving question was not serving me. In fact, it had the opposite effect because I was creating situations to go in a different way than I had planned so that I could gather the feedback.
When I considered my purpose, vision and mission, I realised that a more useful driving question would be:
“How can I create even more love, contribution, inspiration and wealth in my life right now?”
So how does this work on a practical level?
Well, every morning and occasionally throughout the day, I will ask myself this question. At first I hadn’t noticed any immediate difference in the way I behaved until this morning when the light bulb came on…and it’s so simple.
It’s a wet and windy, typical winter’s morning. Still dark and the alarm went off. Kim got up and I turned over thinking I’ll just have another 10 minutes, which normally would have resulted in another 45-60 minutes. Today however, I asked myself “how can I create even more love, contribution, inspiration and wealth in my life right now?” and I answered it with “well, you could get out of bed to begin with”. Duh!!
You see, it doesn’t need to be complicated, it simply needs to work. In this case, the answer was obvious. I can not possibly be serving my purpose or working towards my vision if I’m still in bed. So, get yourself motivated, shift butt and get up!
Needless to say, I was straight up and writing an article, which I trust will inspire at least someone to find their own new driving question. Do let me know if that’s you…
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Terri Khonsari, speaker and author of the book “Raising a Superstar – Simple Strategies to Bring Out the BRILLIANCE in your child”.
Tuesday, 20 November 2007
RBS Children's Charity Awards 2007 - Ask, Believe, Receive
The Royal Bank of Scotland (RBS), in partnership with the Daily Mail, is giving away £1m to children’s charities this Christmas in their RBS Children’s Charity Awards. Daily Mail readers and RBS employees are being asked to nominate their favourite children’s charity. This will be in the form of a few sentences (less than 50 words) describing why their chosen charity should be awarded a £10,000 Children’s Charity Award.
The Children’s Charity Awards are being launched on Tuesday 20th November in the Daily Mail. If it is the same as last year, you will be asked to collect coupons from the Daily Mail on 5 different days and send them off with a short sentence or two about why Make-A-Wish deserves support. The coupons were often tiny and hidden away so you may have to hunt around!
So we invite you to buy the Daily Mail on Tuesday and start collecting the coupons and then apply on behalf of Make-A-Wish and see if we can persuade RBS to give some of that money to Make-A-Wish? And if you know anyone who works at the Royal Bank of Scotland Group (and that includes NatWest, Coutts & Co, Direct Line, Green Flag, Churchill Insurance and many other brands), perhaps you would be kind enough to persuade them to write in support of us as well?
90 charities will be selected to receive £10,000 each. A further 10 charities, those 10 with the highest number of nominations, will be shortlisted and featured in the Daily Mail when readers will be offered the chance to telephone vote for the charity that they think most deserves to receive a one-off donation of £100,000
The Children’s Charity Awards are being launched on Tuesday 20th November in the Daily Mail. If it is the same as last year, you will be asked to collect coupons from the Daily Mail on 5 different days and send them off with a short sentence or two about why Make-A-Wish deserves support. The coupons were often tiny and hidden away so you may have to hunt around!
So we invite you to buy the Daily Mail on Tuesday and start collecting the coupons and then apply on behalf of Make-A-Wish and see if we can persuade RBS to give some of that money to Make-A-Wish? And if you know anyone who works at the Royal Bank of Scotland Group (and that includes NatWest, Coutts & Co, Direct Line, Green Flag, Churchill Insurance and many other brands), perhaps you would be kind enough to persuade them to write in support of us as well?
90 charities will be selected to receive £10,000 each. A further 10 charities, those 10 with the highest number of nominations, will be shortlisted and featured in the Daily Mail when readers will be offered the chance to telephone vote for the charity that they think most deserves to receive a one-off donation of £100,000
Friday, 9 November 2007
The Power of the Law of Attraction
There has been so much discussion and a heightened sense of awareness about the law of attraction since the film and book The Secret was created and subsequently put into the hands of millions of people through Rhonda Byrne and her supporters.
I first encountered the principles behind the law of attraction when the film was introduced to me at a training event in 2006. Since then, and following much more research, conversation, practice and self-discovery, I have found that when we set our intentions with the true belief that we create everything we experience in life, the principles really do work. Now these principles are not some “woo woo, out of this world codswallop”, but real and meaningful ways to attract into our lives what we aim for.
The power of setting your intention and attracting into your life what you intend exists, whether or not you believe it. However, when you are clear exactly what you do want to create, and I mean really clear, you will manifest great things if you choose to. On the other hand, if you ignore the principles of “we are and get what we create through our intention”, you may experience life differently to that which you say you would choose at a conscious level.
So what does this really mean?
What we focus on, we create. If we focus on what we want, we create it. If we focus on what we don’t want, the same is true, we create it - in other words we create what we don’t want. Confused? Yes, so was I to begin with, and coming from a cynical view in the early days, I almost refused to believe this could be true. This would mean that I would need to be taking total and unconditional responsibility for everything I said or thought and that I would be unable to blame others for anything, because I have created it, exactly as I said I wanted it!
So, my experience is this; when I have stated or thought an intention, truly believing that it is truth, I get or experienced what I intended. When I created a vision board with a TV camera pointing at a photo from a seminar I had previously delivered, a few days later a media Company called to ask if they could film my next seminar. When I put picture of a black-tie dinner on my board, I imagined I would be invited to be the after dinner speaker. Within weeks I was invited to speak as the after dinner speaker at a student union conference. When I was stuck with a headline that I was attracted to which read “My resolution - somewhere out there are kids that need our help”, I pasted it on to my career board, for no apparent reason and subsequently have been working with young people in a variety of different ways, realising this was what I truly wanted, amongst other things. Most recently, I had an idea for a corporate sponsor to support coaching young people who don’t have the resources to purchase self development programmes. Within two days I received a phone call which may result in just such a programme becoming a reality.
Conversely, when I have been focussed on the lack of money, we have received bills we weren’t expecting. When I have been focussed on being overweight, I put weight on. When I have focussed on being tired, I have had no energy.
Last week, I met a friend at a breakfast event and we discussed how she and her husband could not seem to get clear on where they were going over the next few years. It seemed to me that they might be stuck in trying to work out how they were going to get to where they wanted to be rather than being clear on what they really wanted and being open to the possibility that the how would show up once they had that clarity, (when I coach people around discovering their passions and their visions for the future we start with the intention that getting clear on “the what” is the first step). Later that day, I saw this friend again at a different event and she had subsequently had a conversation with her husband and they had become clear that this was exactly what the problem was and they could now move forward focussing on what they want, knowing that “the how” will show up just as it is supposed to.
I’ve had many conversations with people on how we “use” the law of attraction and the power of setting our intentions. I suggest that we can’t “use” it, we simply believe it and then monitor our thoughts and our intentions very closely and we will become more aligned with the universe and the energy that will conspire to support us in creating what we want.
My experience has been simple when I reflect back on it. The more I notice that the law of attraction is how the universe operates, the more I am able to get clearer on what I want and the more I am able to create what I want. When I set a vague intention I get a vague result. When I have some doubt, the doubt becomes the reality. When I am clear on the what, the how will show up!
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Terri Khonsari, speaker and author of the book “Raising a Superstar – Simple Strategies to Bring Out the BRILLIANCE in your child”.
I first encountered the principles behind the law of attraction when the film was introduced to me at a training event in 2006. Since then, and following much more research, conversation, practice and self-discovery, I have found that when we set our intentions with the true belief that we create everything we experience in life, the principles really do work. Now these principles are not some “woo woo, out of this world codswallop”, but real and meaningful ways to attract into our lives what we aim for.
The power of setting your intention and attracting into your life what you intend exists, whether or not you believe it. However, when you are clear exactly what you do want to create, and I mean really clear, you will manifest great things if you choose to. On the other hand, if you ignore the principles of “we are and get what we create through our intention”, you may experience life differently to that which you say you would choose at a conscious level.
So what does this really mean?
What we focus on, we create. If we focus on what we want, we create it. If we focus on what we don’t want, the same is true, we create it - in other words we create what we don’t want. Confused? Yes, so was I to begin with, and coming from a cynical view in the early days, I almost refused to believe this could be true. This would mean that I would need to be taking total and unconditional responsibility for everything I said or thought and that I would be unable to blame others for anything, because I have created it, exactly as I said I wanted it!
So, my experience is this; when I have stated or thought an intention, truly believing that it is truth, I get or experienced what I intended. When I created a vision board with a TV camera pointing at a photo from a seminar I had previously delivered, a few days later a media Company called to ask if they could film my next seminar. When I put picture of a black-tie dinner on my board, I imagined I would be invited to be the after dinner speaker. Within weeks I was invited to speak as the after dinner speaker at a student union conference. When I was stuck with a headline that I was attracted to which read “My resolution - somewhere out there are kids that need our help”, I pasted it on to my career board, for no apparent reason and subsequently have been working with young people in a variety of different ways, realising this was what I truly wanted, amongst other things. Most recently, I had an idea for a corporate sponsor to support coaching young people who don’t have the resources to purchase self development programmes. Within two days I received a phone call which may result in just such a programme becoming a reality.
Conversely, when I have been focussed on the lack of money, we have received bills we weren’t expecting. When I have been focussed on being overweight, I put weight on. When I have focussed on being tired, I have had no energy.
Last week, I met a friend at a breakfast event and we discussed how she and her husband could not seem to get clear on where they were going over the next few years. It seemed to me that they might be stuck in trying to work out how they were going to get to where they wanted to be rather than being clear on what they really wanted and being open to the possibility that the how would show up once they had that clarity, (when I coach people around discovering their passions and their visions for the future we start with the intention that getting clear on “the what” is the first step). Later that day, I saw this friend again at a different event and she had subsequently had a conversation with her husband and they had become clear that this was exactly what the problem was and they could now move forward focussing on what they want, knowing that “the how” will show up just as it is supposed to.
I’ve had many conversations with people on how we “use” the law of attraction and the power of setting our intentions. I suggest that we can’t “use” it, we simply believe it and then monitor our thoughts and our intentions very closely and we will become more aligned with the universe and the energy that will conspire to support us in creating what we want.
My experience has been simple when I reflect back on it. The more I notice that the law of attraction is how the universe operates, the more I am able to get clearer on what I want and the more I am able to create what I want. When I set a vague intention I get a vague result. When I have some doubt, the doubt becomes the reality. When I am clear on the what, the how will show up!
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Terri Khonsari, speaker and author of the book “Raising a Superstar – Simple Strategies to Bring Out the BRILLIANCE in your child”.
Friday, 2 November 2007
Making Time for Me!
Many people I come across tell me how they have no time for themselves. They are so busy managing life and all it’s challenges; keeping up with business priorities, making money, seeing clients, networking for new business, typing proposals, responding to emails, writing emails, making phone calls, doing the bookwork, shopping with their partner, taking the children to out of school activities, spending time with relatives that they don’t really want to be with, paying bills, fulfilling on administrative responsibilities, cleaning, ironing, washing dishes and so on and so forth.
It seems that there is never enough time in the day to do all these things and make time for ourselves. Perhaps we don’t take enough exercise or have enough “chill out” time. We want to go to the movies or ten pin bowling, take a dance class or have a meal out with a loved one, drive out into the country, go to the beach, have a weekend away or watch a football match. None of this appears possible because “priorities” get in the way.
Well, here’s the thing, we all have exactly the same time as everyone else. That’s 24 hours each and every day, that’s it, period! So how is it that some people seem to have all the time in the world and others never have enough time and don’t even get enough sleep?
The answer really is very simple. It’s how we use the time we do have that matters.
For many people, if they were to just audit their time, each and every minute of the day, for one week, they would probably be amazed at how much time they “waste” on things that they would admit, if they were honest, were unimportant and meaningless.
There is a whole industry based on time management. There are software programmes, paper planners, diaries, training courses and workshops, organisers and even coaches to help you de-clutter your life. Ultimately though, it boils down to us being able to say yes, or no, according to whether the request, appointment, meeting, conversation, email or task, fits within in our wants, desires and outcomes we say we are aiming to create. If not, we would be better served saying no.
The problem, I hear you screaming at the top of your voice, is that sometimes we “have to” do things we would rather not. We “have to” go that meeting, clean the house, answer the phone, complete that project, answer that letter, see the doctor or the dentist, take the children out, answer that customer complaint and do our accounts. Well that in itself is not true. Yes, there may be consequences to not completing on things and if we had managed ourselves more effectively in the first place, we would not be in the position of trying to squeeze too many things into our day, week or month.
So what specifically needs to happen for us to make the time we want?
First, get clear on what you do want. If you have no clarity on what you want, how can you expect to make the right choices in terms of managing your time, aligned with what you want? So create some goals, uncover your passions and write down what you want. Then, every time you are faced with a choice or decision about scheduling your time, choose in favour of your goals or passions. If it doesn’t fit, say no!
Second, schedule everything! This includes your “free time” activities. If you want to spend more time in the gym, schedule it. If you want to take your partner out for dinner, schedule it. If you have important tasks to complete, schedule them first, preferably first thing in the morning, before you open email, or even your browser.
Third, notice when you are more productive. For some, this is first thing in the morning so do the “tougher” or more productive things before you lose what energy does exist. Many people find they are easily distracted in the afternoon, so schedule tasks or meetings that won’t take too much effort or are more enjoyable. Some people find they are more creative in the evenings, so schedule thinking time, or artistic pastimes, writing, dance classes and so on at this time of day. Find out what works best for you and schedule your time accordingly.
Finally, treat all scheduled activities with the same integrity. In other words, if you have taken the time to prioritise time for you in the gym, meditating, seeing a movie or simply chilling out, treat that appointment with yourself as you would your most important customer or your boss. Don’t be tempted to let time for you slide just because an external influence is demanding of you.
Stay in integrity and respect your own time as much as you would for others.
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Shane Mackle who will answer your single most important questions on how coaching can have a significant and measurable impact on your business.
It seems that there is never enough time in the day to do all these things and make time for ourselves. Perhaps we don’t take enough exercise or have enough “chill out” time. We want to go to the movies or ten pin bowling, take a dance class or have a meal out with a loved one, drive out into the country, go to the beach, have a weekend away or watch a football match. None of this appears possible because “priorities” get in the way.
Well, here’s the thing, we all have exactly the same time as everyone else. That’s 24 hours each and every day, that’s it, period! So how is it that some people seem to have all the time in the world and others never have enough time and don’t even get enough sleep?
The answer really is very simple. It’s how we use the time we do have that matters.
For many people, if they were to just audit their time, each and every minute of the day, for one week, they would probably be amazed at how much time they “waste” on things that they would admit, if they were honest, were unimportant and meaningless.
There is a whole industry based on time management. There are software programmes, paper planners, diaries, training courses and workshops, organisers and even coaches to help you de-clutter your life. Ultimately though, it boils down to us being able to say yes, or no, according to whether the request, appointment, meeting, conversation, email or task, fits within in our wants, desires and outcomes we say we are aiming to create. If not, we would be better served saying no.
The problem, I hear you screaming at the top of your voice, is that sometimes we “have to” do things we would rather not. We “have to” go that meeting, clean the house, answer the phone, complete that project, answer that letter, see the doctor or the dentist, take the children out, answer that customer complaint and do our accounts. Well that in itself is not true. Yes, there may be consequences to not completing on things and if we had managed ourselves more effectively in the first place, we would not be in the position of trying to squeeze too many things into our day, week or month.
So what specifically needs to happen for us to make the time we want?
First, get clear on what you do want. If you have no clarity on what you want, how can you expect to make the right choices in terms of managing your time, aligned with what you want? So create some goals, uncover your passions and write down what you want. Then, every time you are faced with a choice or decision about scheduling your time, choose in favour of your goals or passions. If it doesn’t fit, say no!
Second, schedule everything! This includes your “free time” activities. If you want to spend more time in the gym, schedule it. If you want to take your partner out for dinner, schedule it. If you have important tasks to complete, schedule them first, preferably first thing in the morning, before you open email, or even your browser.
Third, notice when you are more productive. For some, this is first thing in the morning so do the “tougher” or more productive things before you lose what energy does exist. Many people find they are easily distracted in the afternoon, so schedule tasks or meetings that won’t take too much effort or are more enjoyable. Some people find they are more creative in the evenings, so schedule thinking time, or artistic pastimes, writing, dance classes and so on at this time of day. Find out what works best for you and schedule your time accordingly.
Finally, treat all scheduled activities with the same integrity. In other words, if you have taken the time to prioritise time for you in the gym, meditating, seeing a movie or simply chilling out, treat that appointment with yourself as you would your most important customer or your boss. Don’t be tempted to let time for you slide just because an external influence is demanding of you.
Stay in integrity and respect your own time as much as you would for others.
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Shane Mackle who will answer your single most important questions on how coaching can have a significant and measurable impact on your business.
Tuesday, 23 October 2007
Building Great Relationships - Be of Service
I find it interesting, when I reflect back on some of the things that I have done in my life, that where I have created the “best” results are the same times that I have come from a place of “being of service”. Conversely, where I have not got the result that I said I wanted, was generally where I had an ulterior motive or so called “hidden agenda” that of course, was not hidden at all!
It therefore occurs to me that, in all areas of life, if we start with a genuine desire to be of service to others we will fulfil our grander purpose and live a truly happy and contented life. This is true whether we are in business, working in the corporate world, spending our time looking after “domestic matters”, using our time for charitable purposes, in church or our community or simply within our relationships.
I think back to when I spent my time trying to grow the business I was responsible for in the corporate world. All of the great results we achieved were delivered when we were focussed on improving customer service, therefore being of service to the “end user”, or creating the next team incentive scheme or competition, therefore being of service to the staff, or facilitating a great management meeting, therefore being of service to the managers, or developing the next big promotional activity, therefore being of service to the Company or the suppliers, and so on and so forth.
Yet, when there is a “hidden agenda”, we become manipulative and deceitful. We have a plan and we don’t want to show it. These are the times when things inevitably go wrong, when things show up for what they truly are and when people end up mistrusting us. Once lack of trust has been created, it is difficult, if indeed ever possible, to rebuild and repair that trust.
Stephen Covey said “seek first to understand, then be understood”, and Jack Canfield and Mark Victor Hansen coined the phrase “ask, ask, ask”, which I interpret in this context as meaning, “seek first to be of service, then ask honestly for what you want”.
If we explore this in the context of relationships, my experience has always been that when I have asked first “what do you need from me” or “what do you want”, with a genuine desire of wanting to know the answer, and then do what I can to provide what is needed, I have felt fulfilled and more often that not, have received what I want or need at the same time. This is also true in sales or purchasing negotiations. If I have come from a place of “how can I help you”, the prospect has been more likely to buy into what I am selling and the supplier provided the support for the initiative I have proposed.
When we are marketing our business, it is said that we should “get in the customers shoes” and see how they would feel, what they want. We should understand our target market, know how they think, when they will buy and fulfil their wants and needs. If we did not approach marketing in this way, we would not be providing what the customer wants and therefore would not be making any sales. We would not be saying “what do you need” and we would not be asking for the close in the sale. We would therefore not make any profit.
Sales and marketing strategies are no different to relationship strategies. In fact, of course, they are just relationship strategies anyway, hence the term “Customer Relationship Marketing” or CRM. So, if we want to be sure to build great relationships in anything that we do, we would be wise to start from a place of “how can I be of service”, in this relationship. Once we have asked the question of ourselves, we would be equally wise to simply ask the question of our partner, child, parent, friend, business acquaintance or team colleague. If we don’t ask, we will assume, and as a very good friend once told me, if we assume we make and ASS of U and ME!
So, my invitation is simply this; in any relationship you have currently or have in the future, start from a position of “how can I be of service” and then ask it!
Sign up for our regular newsletter at www.simonsmithcoaching.com and get further “Reflections” delivered to your inbox.
Check out our monthly free teleseminar at www.AskSimonSmith.com. This month’s expert guest is Shane Mackle who will answer your single most important questions on how coaching can have a significant and measurable IMPACT on your business.
It therefore occurs to me that, in all areas of life, if we start with a genuine desire to be of service to others we will fulfil our grander purpose and live a truly happy and contented life. This is true whether we are in business, working in the corporate world, spending our time looking after “domestic matters”, using our time for charitable purposes, in church or our community or simply within our relationships.
I think back to when I spent my time trying to grow the business I was responsible for in the corporate world. All of the great results we achieved were delivered when we were focussed on improving customer service, therefore being of service to the “end user”, or creating the next team incentive scheme or competition, therefore being of service to the staff, or facilitating a great management meeting, therefore being of service to the managers, or developing the next big promotional activity, therefore being of service to the Company or the suppliers, and so on and so forth.
Yet, when there is a “hidden agenda”, we become manipulative and deceitful. We have a plan and we don’t want to show it. These are the times when things inevitably go wrong, when things show up for what they truly are and when people end up mistrusting us. Once lack of trust has been created, it is difficult, if indeed ever possible, to rebuild and repair that trust.
Stephen Covey said “seek first to understand, then be understood”, and Jack Canfield and Mark Victor Hansen coined the phrase “ask, ask, ask”, which I interpret in this context as meaning, “seek first to be of service, then ask honestly for what you want”.
If we explore this in the context of relationships, my experience has always been that when I have asked first “what do you need from me” or “what do you want”, with a genuine desire of wanting to know the answer, and then do what I can to provide what is needed, I have felt fulfilled and more often that not, have received what I want or need at the same time. This is also true in sales or purchasing negotiations. If I have come from a place of “how can I help you”, the prospect has been more likely to buy into what I am selling and the supplier provided the support for the initiative I have proposed.
When we are marketing our business, it is said that we should “get in the customers shoes” and see how they would feel, what they want. We should understand our target market, know how they think, when they will buy and fulfil their wants and needs. If we did not approach marketing in this way, we would not be providing what the customer wants and therefore would not be making any sales. We would not be saying “what do you need” and we would not be asking for the close in the sale. We would therefore not make any profit.
Sales and marketing strategies are no different to relationship strategies. In fact, of course, they are just relationship strategies anyway, hence the term “Customer Relationship Marketing” or CRM. So, if we want to be sure to build great relationships in anything that we do, we would be wise to start from a place of “how can I be of service”, in this relationship. Once we have asked the question of ourselves, we would be equally wise to simply ask the question of our partner, child, parent, friend, business acquaintance or team colleague. If we don’t ask, we will assume, and as a very good friend once told me, if we assume we make and ASS of U and ME!
So, my invitation is simply this; in any relationship you have currently or have in the future, start from a position of “how can I be of service” and then ask it!
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Sunday, 21 October 2007
Passion Creates Success
It’s Sunday afternoon and the finale of the Grand Prix season is running as I write. Lewis Hamilton is fighting to overtake enough people to win the world championship, Filipe Massa is winning the race but will give up his place for Raikkonen to win, if asked to do so by his pit team.
Passion is what has got Lewis Hamilton to this position. He has dedicated his life since he was 11 years old to be the F1 World Champion. He followed his dream and his passion to be on top of the F1 world. We don’t know what else will unfold during the race but it really is so exciting to see these guys follow their passions to achieve their dreams.
And why am I writing on my blog? Well, the ITV coverage means that we put up with pointless adverts throughout the coverage of the race. Some of you will say, get out of complaining and talk to somebody who can do something about it. I did, and I have. I have written to ITV and I have submitted a posting on their blog. In the meantime I thought I would use the time usefully rather than watch adverts that do nothing for me and do not persuade me to rush out and buy the latest Honda, car insurance or indeed spend some time thinking about mind health! Not sure where that came from in the scheme of F1 advertising!
Anyway, the race is now over. Kimi has won and well deserved. He is the new world champion!
I look forward to seeing the next F1 season and I trust that ITV will review their coverage and let us, the viewer, enjoy the passion rather than the sponsors!
Passion is what has got Lewis Hamilton to this position. He has dedicated his life since he was 11 years old to be the F1 World Champion. He followed his dream and his passion to be on top of the F1 world. We don’t know what else will unfold during the race but it really is so exciting to see these guys follow their passions to achieve their dreams.
And why am I writing on my blog? Well, the ITV coverage means that we put up with pointless adverts throughout the coverage of the race. Some of you will say, get out of complaining and talk to somebody who can do something about it. I did, and I have. I have written to ITV and I have submitted a posting on their blog. In the meantime I thought I would use the time usefully rather than watch adverts that do nothing for me and do not persuade me to rush out and buy the latest Honda, car insurance or indeed spend some time thinking about mind health! Not sure where that came from in the scheme of F1 advertising!
Anyway, the race is now over. Kimi has won and well deserved. He is the new world champion!
I look forward to seeing the next F1 season and I trust that ITV will review their coverage and let us, the viewer, enjoy the passion rather than the sponsors!
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